SHIPPING POLICY
Domestic Shipping:
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Carrier: We primarily use USPS (United States Postal Service) or UPS (United Parcel Service) for domestic shipments.
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Delivery Time: After receiving your order, please allow 2-7 business days for me to make and pack your order, shipping within the United States takes anywhere from 7-21 days.
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Shipping Method: We utilize stay flat thick envelopes to protect shipments and USPS Ground Advantage to ensure quick and reliable delivery.
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International Shipping:
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Carrier: For international orders, we also use USPS or UPS.
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Delivery Time: International shipping times vary depending on the destination. Please allow extra time for customs clearance.
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Shipping Method: We may use different shipping methods for international orders based on your location and shipping preferences.
Made to Order:
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Production Time: Since our stickers are handmade and made to order, please allow additional time for production before shipping. This ensures the highest quality and customization for each order. Your order will ship within a week of you placing your order.
Tracking Information:
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Tracking: Once your order has shipped, you will receive a confirmation email and feel free to reach out to me for an ETA on your order. I do not provide tracking information, that is how I am able to provide free shipping.
Shipping Costs:
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Domestic: Shipping costs within the United States are calculated at checkout based on the weight and destination of your order. If your order is more than $15 than US shipping costs will be ZERO.
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International: International shipping costs are also calculated at checkout. Please note that customs duties and taxes may apply, which are the responsibility of the customer.
Contact Us:
If you have any questions or concerns about shipping, feel free to contact us at shopprinceofcalifornia@gmail.com. We're here to help!
RETURN & EXCHANGE POLICY
Welcome to Prince of California, where your satisfaction is our priority. We want you to love your stickers, and we’re here to make sure your experience with us is nothing short of amazing. Please take a moment to review our Returns and Exchanges Policy below:
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Order Modification or Cancellation: If you need to change or cancel your order for any reason, please contact us as soon as possible. We are happy to accommodate modifications or cancellations before your order has been shipped.
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Satisfaction Guarantee: We strive for perfection, but we understand that sometimes things may not meet your expectations. If you are not satisfied with your order, please reach out to us via email at shopprinceofcalifornia@gmail.com. We are committed to making things right and ensuring your happiness with our products.
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Returns and Replacements: In the event that you are not completely satisfied with your order, we offer returns and replacements in most cases. Please contact us within 14 days of receiving your order to initiate the return or replacement process. We may require proof of purchase or photos of the item in question.
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Refunds and Credits: Depending on the circumstances, we may offer refunds, store credits, or replacements for returned items. Our goal is to resolve any issues promptly and to your satisfaction.
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Conditions for Returns and Exchanges:
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Items must be unused, undamaged, and in their original packaging.
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Personalized or custom-made items may not be eligible for returns or exchanges unless they are defective or damaged upon arrival.
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Shipping costs for returns or exchanges may be the responsibility of the customer unless the return is due to an error on our part.
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How to Initiate a Return or Exchange: To initiate a return or exchange, please contact us at shopprinceofcalifornia@gmail.com with your order number and a brief explanation of the issue. We will guide you through the process and work with you to find the best solution.
Thank you for shopping at Prince of California. Your satisfaction and happiness are important to us, and we appreciate the opportunity to serve you.